Confirmation

1. These Terms constitute a legal agreement between you (the "Customer") and Yodigispace, a brand of Citi Telecommunications Int LLC ("Yodigispace", "we", "us", "our") for your use, subscription or purchase of YodsBMS, including its hosted (SaaS) and on-premise versions.
2. This Agreement begins on the date you (a) accept these Terms by accepting "I agree", or (b) purchase a subscription, whichever is earlier, and remains in force until terminated as set out below (the "Term").
3. At the end of the initial subscription period, your subscription will automatically renew for successive periods of equal length unless either party gives prior written notice of non-renewal at least 30 days before the renewal date.
4. By subscribing to, accessing or using YodsBMS, you agree to comply with these Terms and all related policies, including our Privacy & Confidentiality Policy.

In these Terms, the following definitions apply:

• "Account" means your user account registered in the YodsBMS system.
• "Documentation" means the user manuals, online help or other published materials describing the operation and features of the Service.
• "Customer Data" means all electronic data, documents and content that you or your authorized users upload, process or store within the Service.
• "Service Level Agreement" or "SLA" refers to any service-availability commitment we provide under specific Subscription Plan (if applicable).
• "Subscription Fees" means the recurring or one-time fees payable by you for access to the Service and related support, as described in your order form or invoice.
• "Subscription Plan" refers to the selected level of service that defines the modules included, the number of authorized users and any usage limits or customization options, as specified in your order form.

In addition to standard SaaS subscriptions, Yodigispace also offers customized YodsBMS packages, which are billed separately based on the scope and degree of customization requested by the client.

Beyond the SaaS model, YodsBMS may also be purchased as an on-premise solution, installed on the client's own server infrastructure. In such cases a separate Service Contract shall be signed between the parties and maintenance, updates and user training shall be provided as outlined in the service contract executed before activation.

• "Software" refers to the YodsBMS platform, including its modules, updates, enhancements and all related technology provided by Yodigispace.
• "User" or "Authorized User" means any individual granted access to the Service under your Subscription Plan.
• "Order Form" means the written, digital or online document specifying your Subscription Plan, pricing, modules and duration of service.

1. Subject to your compliance with these Terms and timely payment of all applicable Subscription Fees, Yodigispace grants you a limited, non-exclusive, non-transferable licence to access and use the Service digitally during the Term, solely for your internal business purposes.
2. We host the Service and provide you access via the internet (SaaS model). You may use the Service online in accordance with the Documentation. For on-premise installations, access and usage terms will be defined in the service contract.
3. You must not (and must ensure your users do not):
   1. copy, modify or recreate the Service;
   2. reverse engineer, disassemble or attempt to derive the source code;
   3. use the system for unlawful or unauthorized purposes;
   4. use the Service to provide time-sharing or service-bureau services;
   5. exceed your permitted number of users, modules or transactions without prior agreement.
   6. trying to hack services, trying to access data other than your own, or tamper with the system.

1. Yodigispace shall host, maintain and provide the Service in accordance with the Documentation and, where applicable, in line with the applicable SLA.
2. We will use reasonable efforts to ensure uptime but do not guarantee uninterrupted availability except if covered in an SLA.
3. Regular updates, bug fixes and enhancements will be deployed automatically for SaaS customers. Major upgrades may be charged separately. For on-premise installations, updates will be shared upon request or as specified in the support contract.
4. Support channels include email, chat or portal access as specified in your Subscription Plan.

1. You will pay the Subscription Fees and any applicable taxes as stated in your Subscription Plan or order and also any additional charges such as over-usage, upgrade fees or optional services ("Additional Services").
2. Subscriptions renew automatically unless you provide written notice of cancellation at least 30 days prior to renewal.
3. If you fail to pay within 30 days of a due date, we may suspend access until payment is made.
4. All fees are non-refundable except as required by applicable law.

1. You shall:
   1. provide accurate registration and billing information and update it as necessary;
   2. keep your login credentials confidential;
   3. maintain the security of your systems when accessing the Service;
   4. comply with applicable laws when using the Service;
   5. ensure that your users comply with these Terms.
2. You shall not:
   1. use the Service for illegal, fraudulent or harmful activities;
   2. introduce viruses or malicious code;
   3. upload malware, illegal, or harmful content;
   4. attempt to circumvent security or usage restrictions;
   5. share your login or multi-account without authorisation;
   6. misuse or overload the Service.

1. "Confidential Information" means any business, technical, pricing or other information designated confidential or that should reasonably be considered confidential. Each party agrees:
   1. to keep the other's Confidential Information secure and not disclose it to third parties, except as permitted;
   2. not to use such Confidential Information except in connection with performance of this Agreement.
2. Customer Data remains their own exclusive property. We process, store and transmit it only in accordance with our Privacy Policy and customer instructions.
3. We act solely as a data processor and will not access, share or sell your data except as necessary to deliver the Service or comply with the law.
4. We will maintain appropriate technical and organisational safeguards to protect your data.
5. Both parties agree to maintain strict confidentiality of business information, using it only for the purpose of performing this Agreement.
6. You authorise us to use third-party subprocessors in compliance with applicable data-protection laws and our contractual obligations.
7. Our employees and authorized subcontractors are bound by confidentiality and non-disclosure agreements (NDAs).

1. Yodigispace implements encryption, secure access controls and backup systems to safeguard Customer Data.
2. For SaaS services, all data is hosted on secure, industry-standard cloud servers within regions compliant with data-protection laws.
3. On-premise customers are responsible for maintaining local infrastructure security, with Yodigispace offering maintenance and monitoring where contracted.

All intellectual property rights in YodsBMS, including its code, interface, modules, designs, trademarks and documentation, remain the sole property of Yodigispace.

No ownership rights are transferred to the Customer except the limited usage rights described herein.

1. Each party warrants that it has valid power and authority to enter into this Agreement.
2. The Service is provided "as is" and "as available" unless we agree otherwise.
3. To the maximum extent permitted by law:
   1. Yodigispace disclaims all other warranties, including fitness for a particular purpose and non-infringement;
   2. neither party is liable for indirect, incidental or consequential damages;
   3. Yodigispace's aggregate liability in any year will not exceed the Subscription Fees paid by you in the preceding 12 months
4. YoDigiSpace shall not be liable for any indirect, incidental, or consequential damages, including data loss or business interruption

1. Either party may terminate this Agreement for material breach by the other, provided that the breaching party is given 30 days written notice and fails to remedy the breach.
2. You may terminate by giving notice at least 30 days before the next renewal; your subscription will then end at the expiry of the then-current Term.
3. Upon termination or expiry:
   1. your access to the Service will be disabled;
   2. we may delete or anonymise your data after a retention-period of 30 days, unless you pay to export it;
   3. all outstanding fees become immediately due.
4. Termination does not relieve you of payment obligations accrued before termination and the non-disclosure terms shall survive for a period of one (1) year from the date of termination.

1. For customized deployments, pricing and functionality will depend on the agreed development scope, billed separately under a signed Statement of Work or project contract.
2. For on-premise installations, Yodigispace shall provide installation support, maintenance and training as detailed in the signed service contract prior to deployment.
3. On-premise customers are responsible for their server environment; however, Yodigispace may assist in configuration and system health monitoring under the AMC (Annual Maintenance Contract)
4. YoDigiSpace will not be responsible for any server security or hosting environment and server up-time for On-premise or customer cloud installation.

1. This Agreement is governed by and construed under the laws of the United Arab Emirates (UAE).
2. All disputes arising under this agreement shall fall under the exclusive jurisdiction of the courts of Ajman, UAE, unless both parties agree otherwise in writing.
3. If any provision is found invalid, the rest remain enforceable.
4. No waiver by either party of any provision is effective unless made in writing.

1. Neither party may assign or transfer this Agreement without the other's prior written consent, except to an affiliate.
2. Any notices under this Agreement must be in writing and sent to the registered address or email of the party.
3. This Agreement constitutes the entire understanding between the parties and supersedes prior agreements.
4. If the Service obtained through a reseller or partner, additional terms may apply.
5. YoDigiSpace reserves the right to use the customer logo in it's website, presentation or any other marketing materials.

We may revise these Terms from time to time. Updated versions will be posted on our official website, and continued use of yodsBMS after notice constitutes acceptance of the changes.

Each customer's licence scope will be defined in their Order Form or Service Contract, including:

• Modules Activated: Document Management, CRM, Invoicing, Inventory, or others.
• Authorized Users: Number of licensed users under your plan.
• Usage Limits: Any storage, transaction or performance caps.
• Customization & Integrations: Specific developments or linked third-party systems.
• Service Level: Uptime commitments, support channels and maintenance coverage.
• Subscription Term: Start and end dates of service.
• Fees & Payment Schedule: Price, currency and billing frequency.
• Environment: SaaS (cloud-hosted) or on-premise installation.